VAT Relief

Value Added Tax (VAT)

Some products on our website display two prices, one including VAT and one excluding VAT.

Those that are “chronically sick or disabled” are able to purchase or hire mobility equipment with VAT relief (without paying VAT). This equipment must be bought or hired for personal or domestic use of the VAT-free person. VAT-free status applies to the cost of either purchasing or hiring of the equipment.

According to HM Revenue and Customs, a person is “chronically sick or disabled” if the person is:
• with a physical or mental impairment which has a long-term and substantial adverse effect on their ability to carry out everyday activities; or
• with a condition which the medical profession treats as a chronic sickness, such as diabetes; or
• terminally ill.

It does not include an elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

If you do not have to pay VAT, then we will kindly ask you for some simple details in store and to state the illness or medical condition of which qualifies you for VAT relief. We will assist you with this if you are unsure.

If you do not qualify for VAT relief on your hire or purchase, then we will have to add the VAT onto the cost of the products/services being purchased.

For further information regarding this please take a look at the following link which will provide you with the current guidance.
Reliefs from VAT for disabled and older people (VAT Notice 701/7)